This Privacy Policy explains how Kivaro VPN (“Kivaro VPN,” “we,” “our,” or “us”) collects, uses, stores, protects, and shares information when you use our mobile application and related services.
Kivaro VPN is a virtual private network application. Its core function is to create a secure encrypted VPN tunnel between your device and a VPN server selected by you or by the app.
By using Kivaro VPN, you agree to this Privacy Policy.
1. VPN Functionality
Kivaro VPN uses Android VPN functionality to route your network connection through an encrypted VPN tunnel.
We use VPN access only to provide VPN connectivity, network protection, server selection, connection status, and related security features. We do not use VPN access to sell your browsing activity, inject advertisements into other apps, manipulate traffic from other apps for advertising fraud, or monitor the content of your communications.
When the VPN is active, your internet traffic is encrypted between your device and the VPN tunnel endpoint.
2. No-Logs Commitment
Kivaro VPN is designed with privacy in mind.
We do not collect, store, or sell:
- Your browsing history
- The websites you visit
- The apps or services you access through the VPN tunnel
- DNS query logs
- The content of your internet traffic
- The files, messages, or communications transmitted through the VPN
- Permanent VPN traffic logs linked to your identity
We may process limited technical information as described below to operate the VPN service, prevent abuse, provide support, display connection status, manage subscriptions, and keep the service secure.
3. Information We Collect
3.1 Information Required to Operate the App
We may collect or process the following technical information:
- App version and build number
- Device model
- Android version
- Device language and region
- Installation ID or app-generated device identifier
- Connection status
- Selected VPN server or region
- Approximate server region used for connection display
- Basic diagnostic information required to keep the app functioning
This information helps us operate the VPN service, troubleshoot issues, prevent abuse, provide support, and apply account or device-level service controls when necessary.
3.2 IP Address and Approximate Location
When you connect to Kivaro VPN or request connection information, your IP address may be processed temporarily to:
- Establish and maintain the VPN connection
- Display your connection IP, country, city, or region
- Detect connection problems
- Prevent abuse or misuse of the service
- Provide support when you submit a support request
We do not use your IP address to create a browsing profile, and we do not store your browsing history.
3.3 Support Tickets
If you use the “Support” or “Get Support” feature, we may collect:
- Your support message
- Ticket subject
- Ticket replies
- App version
- Device model
- Android version
- Installation ID
- Basic diagnostic information related to your issue
This information is used only to respond to your request, troubleshoot technical problems, and improve service reliability.
3.4 Subscription and Purchase Information
If you purchase a premium subscription, payment processing is handled by Google Play. We do not receive or store your full payment card information.
We may receive limited subscription-related information, such as:
- Subscription status
- Purchase token or transaction confirmation
- Product ID
- Expiration or renewal status
This information is used to activate premium features, remove ads for premium users, and manage subscription access.
3.5 Advertising Information
Free users may see advertisements in the app. Advertising partners may collect or process information such as:
- Advertising ID
- Device information
- Ad interactions
- Approximate location
- App activity related to ad display
- Crash or performance information related to ads
This data may be used to show, measure, limit, or improve ads. Premium users are intended to use the app without advertisements.
You can reset or limit your advertising ID through your Android device settings.
3.6 Security and App Integrity Information
To protect the service, enforce fair usage rules, and prevent abuse, we may collect or process limited security signals such as:
- Whether the app appears to be installed from Google Play or another source
- Whether another VPN connection appears active
- Whether Private DNS, ad-blocking tools, or network filtering tools appear to be active
- Whether the device or app environment appears modified in a way that may affect the service
- Device block status set by our admin system
This information is used to protect the VPN service, enforce our terms, prevent fraud or abuse, provide security notices, and limit access where required.
We do not use this information to monitor your browsing content.
4. How We Use Information
We use collected or processed information for the following purposes:
- Provide VPN connectivity
- Display connection status, server region, IP, country, and city information
- Manage free and premium server access
- Apply premium subscription benefits
- Remove ads for premium users
- Show ads to free users
- Enforce server change limits for free users
- Provide rewarded ad-based usage extensions where applicable
- Respond to support tickets
- Diagnose and fix technical issues
- Prevent abuse, fraud, unauthorized access, and misuse
- Enforce app integrity and installation-source rules
- Comply with legal obligations
- Improve app reliability and user experience
5. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers only when necessary to operate the app and services, including:
- VPN infrastructure providers that help route VPN connections
- Hosting providers used for backend, admin, support, and device-management systems
- Google Play Billing for subscription processing
- Advertising partners for ad delivery and measurement in the free version
- Analytics, crash, or performance service providers if enabled in the app
- Legal authorities if required by applicable law or valid legal process
Service providers are expected to process data only for the purposes described in this Privacy Policy and according to applicable privacy and security requirements.
6. Third-Party Services
Kivaro VPN may use third-party services or SDKs for:
- VPN server connectivity
- Advertising
- In-app purchases and subscriptions
- App hosting and backend services
- Crash reporting or diagnostics
- Support ticket management
Third-party services may process data according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services used through the app where applicable.
7. Data Retention
We keep information only as long as necessary for the purposes described in this Privacy Policy.
Typical retention periods may include:
- Support tickets: retained while needed to provide support and maintain service records
- Device and installation records: retained while needed for app security, fraud prevention, abuse prevention, or service operation
- Subscription records: retained while necessary to manage premium access and comply with legal or accounting requirements
- Diagnostic data: retained only as long as needed to troubleshoot, secure, and improve the service
We may retain limited records longer if required by law, dispute resolution, security, fraud prevention, or enforcement of our terms.
8. Data Deletion Requests
You may request deletion of personal information associated with your support tickets or app installation record by contacting us at:
Please include enough information for us to identify your request, such as your support ticket ID or app installation ID if available.
We may need to retain certain information where required for legal, security, fraud prevention, billing, or abuse-prevention purposes.
9. Security
We use reasonable technical and organizational measures to protect information processed by Kivaro VPN.
These measures may include:
- Encrypted communication where supported
- Restricted access to backend/admin systems
- Secure storage practices
- Authentication for admin access
- Limited collection of diagnostic information
- Service monitoring to prevent abuse and unauthorized access
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Kivaro VPN is not intended for children under the age required by applicable law to use online services without parental consent.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where required.
11. International Data Processing
Your information may be processed in countries other than your country of residence. Data protection laws may differ from those in your location.
Where required, we use appropriate safeguards for international data transfers.
12. Your Choices
Depending on your location and applicable law, you may have rights to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is used or shared
To exercise these rights, contact us at:
13. Free and Premium Versions
Kivaro VPN may offer both free and premium features.
Free users may see advertisements and may be subject to fair usage rules, such as server-change limits.
Premium users are intended to receive premium access, unlimited or expanded usage where offered, and an ad-free experience inside the app, subject to the subscription terms shown at the time of purchase.
14. App Integrity and Access Restrictions
To protect the service and users, Kivaro VPN may restrict access if we detect conditions that may compromise the service, violate our terms, or interfere with VPN functionality.
Examples may include:
- Unauthorized or modified app installation
- Installation from unsupported sources
- Active conflicting VPN service
- Network filtering or DNS configuration that prevents normal app operation
- Device or installation blocked due to abuse, fraud, or security concerns
If access is restricted, the app may show a notice explaining the issue where appropriate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Effective Date” at the top of this page. If changes are significant, we may provide additional notice in the app or by other appropriate means.
Your continued use of Kivaro VPN after the updated Privacy Policy becomes effective means you accept the updated policy.